Help
Verda Support
Find answers about Verda's main features. If something is not working, you can contact us directly by email.
Why did a chat response fail?
Check your internet connection and try again. Verda needs to reach its backend and the selected AI provider. A failed request is not counted as successful usage.
Which files can Verda read?
Verda supports images and common text, Markdown, CSV, and PDF files. DOCX documents are not currently processed reliably. Export them as PDF first for the best result.
How do images work?
You can attach an image from your photo library, camera, or Files. When you clearly ask for an image, Verda can also generate one when the selected service is available.
What is Memory?
Memory is optional. With your consent, Verda can use helpful preferences such as your preferred language or answer length in new chats. You can review and delete saved memories in Settings.
How do I manage or cancel my subscription?
Apple manages subscriptions. On your iPhone, open Settings, tap your name, then tap Subscriptions. You can review, change, or cancel your Verda subscription there.
How do I restore a purchase?
Open Verda and select Restore Purchases on the subscription screen. Use the same Apple ID that purchased the subscription. Restores may be delayed in Apple's Sandbox environment.
How do I delete my data?
Use Delete Data in Settings. Chats, messages, attachments, and memories are removed. Some purchase, accounting, and abuse-prevention records may be retained where required for legal obligations and protection of the free allowance.
How are energy, water, and trees calculated?
Energy and water figures are model-based estimates, not direct data-center readings. Trees are shown as funded only after a contribution is confirmed. Verda does not claim to fully offset AI usage.
Still need help?
Briefly describe the issue and include your iOS and Verda version if possible. Never send passwords or secret keys.